Refund and Returns Policy

1.Processing Time:

  • Orders are typically processed within [3] business days (excluding weekends and holidays) after payment confirmation.
  • Custom or made-to-order items may require additional processing time. Details will be provided in the product description.

2. Shipping Methods:

  • We offer several shipping options, including standard and expedited shipping. Shipping methods available for your location will be displayed during checkout.
  • Please note that the shipping method selected does not affect the processing time.

3. Shipping Costs:

  • For orders above ?1000, we offer free standard shipping pan India.
  • Orders below ?1000 are subject to standard shipping fees, which will be calculated and displayed during checkout.
  • Shipping costs for expedited shipping or international orders will vary based on the selected method and destination.

4. Shipping Timeframes:

  • Shipping times vary depending on the shipping method selected and the destination.
  • Estimated delivery times will be provided during the checkout process and may vary due to carrier delays or other unforeseen circumstances.
  • We are not responsible for any delays in shipping once the order has been handed over to the carrier.

5. International Shipping:

  • We offer international shipping to select countries. International shipping costs and estimated delivery times will be provided during checkout.
  • Import duties, taxes, and customs fees may apply and are the responsibility of the buyer. Please check with your local customs office for details.

6. Order Tracking:

  • Once your order ships, you will receive a shipment confirmation email with tracking information. You can track your order using the provided tracking number.

7. Shipping Restrictions:

  • We may not be able to ship to certain remote areas or countries with shipping restrictions. If we cannot fulfill your order, we will notify you and provide a full refund.

8. Lost or Damaged Items:

  • In the event of lost or damaged items during shipping, please contact us as soon as possible. We will work with the carrier to resolve the issue and provide a replacement or refund when applicable.

9. Contact Information:

  • For any questions or concerns related to shipping, please contact our customer support team at info@sribansilalpearls.com or [Contact Phone Number].

10. Policy Updates:

  • We reserve the right to update our shipping policy as needed. Any changes will be posted on our website.
    Thank you for choosing sribansilalpearls.com for your shopping needs. We appreciate your business and strive to provide a smooth and reliable shipping experience.
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